
via Richard Shotton

via Richard Shotton
Success comes in “cans”. Failure comes in “can’ts”
Will Guidara, hospitality industry guru
“Building a big brand requires the widespread attention – fame – that one-to-one advertising does not generally provide. Precision targeted, ‘personalised’ communication has a low likelihood of delivering widespread attention. Do you think Donald Trump would be President if The Apprentice had been a webinar?”
Bob Hoffman, advertising legend


I really do ‘love that’. Starring Gillian Anderson as a Chief Compliments Officer 😊
Shhhhhhhhhkoda…
I saw this outdoor advertising campaign live in the centre of London – it was pretty much unmissable.



It’s hard to excel at something if you don’t LOVE it
Will Guidara, hospitality expert
“There are three key mental shortcuts that help people decide between brands. We call them Fame, Feeling and Fluency:
1. If a brand comes readily to mind, it’s a good choice (Fame).
2. If a brand feels good, it’s a good choice (Feeling).
3. If a brand is recognisable, it’s a good choice (Fluency).
These rules of thumb are what behavioural scientists call the ‘availability heuristic, the ‘affect heuristic’ and the ‘processing fluency heuristic’.”
Orlando Wood, System 1, behavioural expert