Can > Can’t

Success comes in “cans”. Failure comes in “can’ts”

Will Guidara, hospitality industry guru

You can’t build fame in private

“Building a big brand requires the widespread attention – fame – that one-to-one advertising does not generally provide. Precision targeted, ‘personalised’ communication has a low likelihood of delivering widespread attention. Do you think Donald Trump would be President if The Apprentice had been a webinar?”

Bob Hoffman, advertising legend

It’s hard to excel at something if you don’t LOVE it

Will Guidara, hospitality expert

Three things brands must get right: fame, feeling and fluency

“There are three key mental shortcuts that help people decide between brands. We call them Fame, Feeling and Fluency:

1. If a brand comes readily to mind, it’s a good choice (Fame).

2. If a brand feels good, it’s a good choice (Feeling).

3. If a brand is recognisable, it’s a good choice (Fluency).

These rules of thumb are what behavioural scientists call the ‘availability heuristic, the ‘affect heuristic’ and the ‘processing fluency heuristic’.”

Orlando Wood, System 1, behavioural expert