Three things brands must get right: fame, feeling and fluency

“There are three key mental shortcuts that help people decide between brands. We call them Fame, Feeling and Fluency:

1. If a brand comes readily to mind, it’s a good choice (Fame).

2. If a brand feels good, it’s a good choice (Feeling).

3. If a brand is recognisable, it’s a good choice (Fluency).

These rules of thumb are what behavioural scientists call the ‘availability heuristic, the ‘affect heuristic’ and the ‘processing fluency heuristic’.”

Orlando Wood, System 1, behavioural expert

Formulas are perilous in marketing communications

“Working from a method or a formula is guaranteed to do the same thing to the effectiveness of an idea that time does to a loaf of bread. Ideas must be hot out of the oven if they are to arouse the appetite. That is why, in communications, imitation is commercial suicide”

Bill Bernbach, advertising legend

Don’t be easily copyable

If it can be copied, it will be copied. If it’s cheap and easy, it won’t work

Alex M H Smith, strategist, talking about the imperative for marketing plans and tactics to be different