First, say it straight. Then say it great.

Luke Sullivan, advertising legend

If you want to positively influence behaviour…

The UK Government’s Behavioural Insight unit developed a simple ‘EAST’ framework for any policymakers and communicators seeking to influence positive behavioural change. Communication and actions should be:

Easy (to follow or adopt);

Attractive (i.e. of benefit to the customer);

Social (i.e. others do it, or it benefits others); and

Timely (i.e. actionable now)