In an increasingly crowded marketplace, fools will compete on price. Winners will find a way to create lasting value in the customer’s mind.

Tom Peters, management guru

It is not enough to be right. You have to persuade others you are right.

Jim Carroll, ex-Chairman, BBH

A writer without interest of sympathy for the foibles of his fellow man is not conceivable as a writer.

Joseph Conrad

If you want to improve any aspect of marketing you need to understand how consumers think.

Phil Graves, psychology and behaviour expert

A brand is a promise of a certain kind of consistency and continuity over time

Virginia Postrel, news columnist

We have a choice as communicators. We can be clear or we can bullshit.

George Tannenbaum, Creative Director

You can say the right thing about a product and nobody will listen. You’ve got to say it in such a way that people will feel it in their gut. Because if they don’t feel it, nothing will happen.

Bill Bernbach

Google only loves you when everyone else loves you first

Wendy Piersall, new media expert

No amount of paid media will make a shit idea good

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